8/13/04

Related Alert: Windows XP Service Pack 2

1. What is Microsoft Windows XP Service Pack 2?
2. Who will be affected by the Microsoft Windows XP Service Pack 2 update?
3. Why is Microsoft making Windows XP Service Pack 2?
4. What are the biggest changes to Windows XP with SP2?
5. When will Windows XP SP2 be offered to me?
6. How will Windows XP SP2 be offered? How will I get it?
7. Where can I learn more about the Windows XP Automatic Updates feature?
8. Who do I call in case I have issues with Windows XP SP2?

1. What is Microsoft Windows XP Service Pack 2?
Microsoft Windows Service Pack 2 (SP2) is the latest update to the Microsoft Windows XP operating system.

Windows XP SP2 provides a security infrastructure that defends against viruses, worms, and hackers while providing an improved experience for its users.

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2. Who will be affected by the Microsoft Windows XP Service Pack 2 update?
Only users with computer systems running the Microsoft Windows XP operating system.

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3. Why is Microsoft making Windows XP Service Pack 2?
Microsoft is attempting to address security issues related to viruses, worms, and hackers. This is Microsoft’s effort to reduce these issues with its Windows XP operating system.

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4. What are the biggest changes to Windows XP with SP2?

• Security improvements to Internet Explorer
• More secure message handling in Outlook Express
• Miscellaneous changes to the Security Center

You can learn more about these changes at this Microsoft Web site.

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5. When will Windows XP SP2 be offered to me?
Microsoft plans to release Windows XP Service Pack 2 around the middle of August 2004.

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6. How will Windows XP SP2 be offered? How will I get it?
If your Windows Automatic Updates feature is enabled on your Windows XP operating system, you may be offered an update while using your PC.

You may also go to the Windows Update Web site. You will need to follow the on-screen instructions.

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7. Where can I learn more about the Windows XP Automatic Updates feature?
You may go to this Microsoft Support site for more information.

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8. Who do I call in case I have issues with Windows XP SP2?
If you experience issues with the Microsoft Windows XP Service Pack 2 update, you will need to contact Microsoft directly. You can reach Microsoft at 1-888-SP2-HELP (1-888-772-4357).

To learn more about Windows XP SP2, go to this Microsoft Web site.

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Related Alert: Windows XP Service Pack 2

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