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Troubleshooting Guides

BASIC WINDOWS DSL INTERNET CONNECTIVITY
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Resources

Acronyms
Definition of Terms
Helpful Hints

 

Welcome to the Basic Customer Troubleshooting Guide. This guide is being provided as a service to our customers, and is not intended to replace SBCIS technical support. It is meant as a guidebook to DSL Internet connectivity and services, so that you may better understand and enjoy your DSL Internet experiences.

Things you can find in this guide:

• Definitions of common DSL technology and support terms.
• Basic troubleshooting steps and ideas.
• Handy hints about troubleshooting tools you already have at home.
• Information that can help you better use our services.

NOTES FOR USING THE GUIDES:
At the present time, the Guide applies only to Windows-platform DSL Internet connections. All other connection types and platforms will be covered at a later time. We thank you for your patience regarding these other connection types and platforms.

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